PokeDemo Terms of Service

Last updated: February 18, 2026

These Terms of Service ("Terms") govern access to and use of PokeDemo (“PokeDemo”, “we”, “us”, or “our”).

1. Scope and Acceptance

By creating an account, installing or using the browser extension, using the web application, calling our APIs, previewing demos within the dashboard (if available), exporting demos, or using related SDK-connected service features, you agree to these Terms.

Acceptance of these Terms is a condition of creating or using an account. If you do not agree, do not create an account and do not use the Service.

"Service" means PokeDemo's web pages, dashboard web application, browser extension, backend/API services, in-app preview functionality (if any), export generation and delivery flows, and related service-connected SDK use. The Service does not include hosting your exported demos for public access.

2. Company and Contact Details

PokeDemo is provided by:

APEX IT LABS S.R.L., Trade Register J23/1670/2023, EUID ROONRC.J23/1670/2023, CUI 47794692, VAT RO47794692. Registered office: Șoseaua Banatului 14, Bl. 15, Et. P, Ap. 171, 077045, Chitila, Ilfov, Romania

Contact:

• [email protected]
• [email protected]

3. Definitions

In these Terms:

• "Business User" means any user acting for purposes related to a trade, business, craft, or profession, including Organizations and their users.
• "Consumer" means a natural person acting for purposes outside their trade, business, craft, or profession.
• "Organization" means a company or other entity using the Service through its users.
• "Customer Content" means content, recordings, assets, metadata, and materials you upload, capture, process, publish, or share through the Service.
• "Exported Bundle" means the generated export artifacts delivered after paid export.
• "SDK" means @pokedemo/player and related package materials.
• "Order" means a paid purchase or checkout transaction for Service features (including credits).
• "Credits" means prepaid units that can be used to access specific paid features (including export).

4. Account, Eligibility and Authority

You represent and warrant that:

• you are at least 18 years old and have the legal capacity to enter into these Terms;
• for business accounts, you have the authority to bind your organization to these Terms;
• all registration information you provide is accurate, current, and complete; and
• you will maintain the security of your Account credentials and promptly notify us of any unauthorized use.

5. Organization Responsibility

You are responsible for:

• account credentials and account security;
• user management and permissions within your Organization;
• all activity under your Organization accounts;
• lawful use of the Service.

You must promptly notify us of suspected unauthorized access or account compromise.

6. Service Changes and Availability

We may update, modify, or discontinue parts of the Service from time to time for objective reasons, including security, fraud/abuse prevention, legal or regulatory compliance, bug fixes, performance/compatibility maintenance, technical changes, and product improvements.

Consumers (EU/UK): If you are a Consumer and a change materially and negatively affects your access to or use of the Service (other than changes required for security, legal compliance, or maintaining conformity), we will provide prior notice (normally at least 30 days). You may terminate the affected part of the Service before the change takes effect and, where required by applicable law, receive a proportionate refund for any unused Credits reasonably linked to the affected part.

Nothing in this Section limits mandatory statutory rights, including remedies for non-conforming digital content/digital services.

6.1 Fair Use Limits and Quotas

To protect the Service, prevent abuse, and maintain performance and security, PokeDemo may apply reasonable usage limits (“Limits”), including quotas on storage or memory usage, recording or processing activity, event volume, rate limits, and retention periods for recordings, events, logs, or related Customer Content stored in the Service. If you exceed or attempt to bypass Limits, we may throttle usage, restrict features, suspend processing, or require you to reduce usage to within the applicable Limits. Where feasible, we will provide notice through the Service or by email when you approach or exceed Limits. Limits may vary by plan, workspace, or account status and may change over time. Any changes to Limits are subject to Section 6 (and for Consumers in the EU/UK, the notice and termination rights described in Section 6 and Section 25 where applicable).

7. Paid Services, Pricing, Taxes, and Stripe Checkout

Some Service features are paid.

Payments are processed through Stripe Checkout. PokeDemo remains responsible for Service terms, account-level billing rules, and support handling described in these Terms.

Where supported, tax calculation and collection will be handled through Stripe.

Prices, packaging, and billing mechanics may change. We will provide reasonable prior notice before material pricing changes apply to new charges.

Prices may be shown exclusive of VAT/sales taxes unless stated otherwise.

8. Credits and Export Charging Logic

At launch, exports use a credits model.

8.1 Credits basics

Credits are managed at the account/Organization/workspace level (as applicable). Credits have no cash value, are non-transferable, and may not be resold. Unless required by law, Credits are non-refundable and cannot be exchanged for cash. Credits are typically made available immediately after purchase.

Order-level tracking for refunds/withdrawal: Although Credits are usable at the account/Organization/workspace level, we track Credits by Order for refund and withdrawal purposes. Unless mandatory law requires otherwise, Credits are consumed in chronological order of purchase (FIFO) across your Orders. This FIFO method is used solely to determine which Credits remain unused from a specific Order at the time of a refund/withdrawal request.

Credit expiry: Credits do not expire.

8.2 Export charging logic

The first export of a recording consumes export credit(s). Re-export of the same recording does not consume additional export credit(s). "Same recording" means the same recording ID within a workspace/project as recognized by the Service. If you delete and re-upload content (even if it is the same underlying video), it may be treated as a new recording and may require new Credits. Credit requirements shown in product controls at export time apply. “Made available” / “delivered” means when the Service makes an Exported Bundle available to retrieve through your account (for example, when the Exported Bundle is generated and available to download), whether or not you complete the download. A Credit is “used” when it is consumed by the Service for a paid feature (for example, when an export is initiated). Export failures: If an export fails or the Exported Bundle is not made available due to a PokeDemo error, we will restore the Credit(s) used or complete the export at no additional Credit cost. This does not limit mandatory Consumer rights.

8.3 Changes to Credits mechanics

We may adjust credit packaging, required credits per feature, or eligibility rules. Changes apply to future Orders and future usage, except where required by mandatory law.

8.4 Export formats (at launch)

At launch, exports generate an interactive HTML-based Exported Bundle intended to be self-hosted and embedded by you.

Other export formats (including video, PDF, and slideshow) may be introduced in the future. Availability of planned formats is not guaranteed.

Any references to planned features or formats describe our current intentions and do not create a binding obligation to deliver them by a particular time (or at all), except where required by mandatory law.

9. Refunds, Withdrawal, and Billing Disputes

9.1 General

Refund requests and billing disputes are handled by PokeDemo support and processed through Stripe workflows where applicable.

You must provide reasonably requested information to investigate a billing issue.

Refunds (if any) are issued to the original payment method, unless we are legally required to use a different method.

Nothing in this Section limits mandatory Consumer rights (including statutory remedies for non-conforming digital content/services).

Where required by law, we will provide confirmation of your Order on a durable medium (for example, by email).

Effect of refund/withdrawal: If we grant a refund or you validly withdraw, we may remove or disable any unused Credits associated with that Order and restrict access to paid features associated with that Order.

Refund timing: Approved refunds are typically processed within a reasonable time and may take several business days to appear on your statement depending on your payment provider.

9.2 Business Users (Business Users only)

Unless required by law or expressly stated in an Order, fees (including export packs / Credits) are non-refundable.

9.3 Consumers — Right of Withdrawal (EEA/UK Consumers only)

If you are a Consumer residing in the European Economic Area (EEA) or the United Kingdom, you have a 14-day statutory right to withdraw from your Order without giving a reason, subject to legal exceptions under the consumer protection laws of your country.

Withdrawal period: The withdrawal period expires 14 days after the day you purchase the Order.

Immediate performance for exports (digital content exception): If you initiate an export during the withdrawal period, we will ask you to (1) expressly request immediate performance (start of the export) during the withdrawal period, and (2) acknowledge that you will lose your right of withdrawal for the Credit(s) consumed by that export once performance begins. We will not start the export unless you provide both confirmations.

Confirmation on a durable medium: Where the above applies, we will provide you with confirmation of your request/acknowledgement and the export on a durable medium (for example, by email).

Unused Credits: If you withdraw within the withdrawal period, you may withdraw from the unused portion of your Order and receive a refund for unused Credits as described in Section 9.4.

How to withdraw: To exercise your right of withdrawal, contact [email protected] from your account email within 14 days of purchase and include your Order ID.

This reflects the digital content exception under applicable consumer law (e.g., Article 16(m) of Directive 2011/83/EU as implemented locally).

Model Withdrawal Form. EEA/UK Consumers may (but are not required to) use the Model Withdrawal Form in Annex A to submit a withdrawal request. To exercise the right of withdrawal, you may also email [email protected] from your account email within 14 days of purchase and include your Order ID. Where you requested immediate performance for an export during the withdrawal period and acknowledged the loss of the withdrawal right for the Credits consumed by that export, those used Credits are not refundable; any refund for unused Credits from the withdrawn Order will be calculated proportionately as described in Sections 9.3–9.4.

9.4 Consumers — Proportionate Refund Calculation (EEA/UK only)

Refunds under Section 9.3 are processed in accordance with the mandatory consumer regulations of your country.

Unused Credits (Order-specific): If you validly withdraw within the withdrawal period, we will refund the price paid for any Credits from that specific Order that remain unused at the time of withdrawal. For avoidance of doubt, withdrawal/refund applies only to the unused portion of the Order you are withdrawing from, and does not apply to Credits used from earlier Orders.

Used Credits / exports: Credits that have been used to initiate an export during the withdrawal period are not refunded where you provided the express request and acknowledgement described in Section 9.3 and the export began.

Calculation Method (unused Credits): Unless your local law strictly dictates otherwise, the refundable amount for unused Credits is calculated proportionately by dividing the total Order price by the total number of Credits in the pack and multiplying by the number of unused Credits remaining from that specific Order at the time of withdrawal. We determine the unused Credits remaining from that Order using the FIFO consumption method described in Section 8.1. Refunds will be rounded to the nearest two decimal places.

Currency and Taxes: Refunds will be issued in the original currency of your purchase. Applicable VAT or sales taxes originally collected for the unused portion will also be refunded according to applicable tax rules.

Processing: Approved refunds are processed via the original payment method within 14 days of your withdrawal request, as required by law.

9.5 Consumers — Outside the EEA/UK (Consumers only)

For Consumers outside the EEA/UK, Orders are final and non-refundable except where required by applicable mandatory law. We may provide refunds in our discretion in exceptional cases, but we are not required to do so. This does not limit any mandatory rights you may have under the laws of your country of residence.

9.6 Chargebacks and disputes

If you initiate a chargeback, we may suspend access while the dispute is pending. We may request information to resolve the dispute.

If a chargeback is initiated for an Order that included an Exported Bundle that was made available or delivered, we may treat it as a disputed/refunded transaction for purposes of access restriction and abuse prevention.

Use after chargeback/refund: If you initiate a chargeback (or receive a refund/withdrawal) for an Order and you continue to use any Exported Bundle delivered under that Order, then (to the extent permitted by applicable law) this is a material breach of these Terms. In that case, your license to use that Exported Bundle terminates under Section 13.2 and you must stop using and delete all copies of it.

Costs (Business Users): For Business Users, where permitted by law, you agree to reimburse reasonable third-party dispute fees and collection costs we incur in connection with a chargeback relating to delivered exports.

9.7 Subprocessor objections (Business Users)

If you object to a new Subprocessor on reasonable data protection grounds and we cannot provide a commercially reasonable alternative, you may stop using the affected part of the Service.

Except where required by law or expressly stated in an Order, this does not entitle you to a refund for already purchased exports/Credits, and any unused exports/Credits remain subject to Section 9.

10. Recording Responsibility and Authorization

You decide what you record, upload, process, export, publish, or share using the Service, and you are solely responsible for Customer Content and for the consequences of recording or sharing it.

You represent and warrant that, for each recording and each use of Customer Content, you have all required rights, permissions, notices, and legal basis (including under data protection, privacy, employment, and communications secrecy laws). This includes obtaining any required consents or providing any required notices to individuals whose personal data, communications, or activities may be captured.

You must review your recordings and Exported Bundles before sharing or deploying them and must remove or redact personal data, confidential information, or third-party content where you do not have a lawful basis or permission to use it. After export, you are responsible for securing any self-hosted deployment (including access control, authentication, and URL distribution).

PokeDemo does not monitor, pre-screen, or verify that recordings are authorized or compliant. We may remove or disable access to Customer Content (or related features) where we reasonably believe content is unlawful, infringing, recorded without required authorization, or otherwise violates these Terms.

Except to the extent caused by our breach of these Terms or applicable law, PokeDemo is not responsible for (a) Customer Content you choose to record or upload, or (b) claims, damages, or losses arising from your recording, use, export, hosting, sharing, or distribution of Customer Content.

11. Restricted Data and Prohibited Capture

You must not use the Service in a way that violates data protection, privacy, employment, communications, confidentiality, or similar laws.

11.1 Restricted Data

“Restricted Data” includes:

• special categories of personal data under GDPR Article 9;
• personal data relating to criminal convictions and offences under GDPR Article 10;
• payment card data and authentication data (including full PAN and CVV), banking credentials, or payment “secrets”;
• government identification numbers and copies of identity documents;
• health records and medical information;
• credentials, API keys, private tokens, or other security secrets; and
• any other regulated data classes requiring heightened legal controls.

11.2 Prohibited Capture

Unless separately agreed in writing and lawfully handled, you must not intentionally use the Service to process Restricted Data.

You will use reasonable efforts to avoid capturing personal data that is not necessary for your intended purpose (data minimization). If personal data is captured, you are responsible for ensuring you have a lawful basis to process it and for providing any required notices to individuals.

If you capture personal data or confidential information by mistake, you will promptly delete, redact, or regenerate the recording/export to remove it where reasonably possible.

11.3 Intellectual Property and Content Rights

You must not upload, record, export, or otherwise process content through the Service unless you own it or have all necessary rights, licenses, consents, and permissions to do so. You are responsible for complying with copyright, trademark, and other intellectual property laws, and for ensuring your use of the Service does not infringe third-party rights.

11.4 Additional Restricted Data

For purposes of this Section 11, “Restricted Data” also includes (and you must not intentionally process through the Service unless separately agreed in writing and lawfully handled):

• Biometric and genetic data, including facial recognition templates, fingerprints, voiceprints, and genetic identifiers used (or intended) for unique identification.
• Sensitive authentication data and security artifacts, including multi-factor authentication seeds/QR codes, backup codes, password reset links, session tokens/cookies, private encryption or signing keys, and cryptographic wallet seed phrases.
• Payment security data, including payment card track data (magnetic stripe/chip equivalent), PINs/PIN blocks, or any other sensitive authentication data that must not be stored after authorization.
• Precise geolocation data, including real-time location or detailed location history sufficient to identify a person’s movements.
• Children’s data, meaning personal data relating to children/minors where processing is subject to heightened legal requirements.
• Legally privileged or highly confidential information, including attorney-client communications, attorney work product, trade secrets, source code, or other confidential materials disclosed under an NDA, where capturing such information is not necessary for your intended purpose.
• Communications recorded or captured without required authorization, including any audio, video, screen, or message content captured in violation of applicable communications, interception, workplace monitoring, or recording-consent laws.

12. Customer Content Rights and Service License

You keep your rights in your pre-existing content and materials.

You grant PokeDemo a limited, non-exclusive, worldwide license to host, store, process, transmit, reproduce, and display Customer Content only as necessary to operate, secure, maintain, and improve the Service, and to provide support requested by you.

We will not use Customer Content for marketing or public examples without your permission. If we use Customer Content to improve the Service, we do so in a way intended to protect your confidentiality (for example, through access controls and internal handling policies).

Access limitation: We restrict internal access to Customer Content to authorized personnel and subprocessors as needed to operate, secure, and support the Service. You acknowledge that we do not and cannot verify that Customer Content is lawful or authorized.

13. Pre-Export and Post-Export Rights Model

13.1 Pre-export rights

Before paid export, demo previews (if available) are accessible only within the Service and remain controlled by PokeDemo. Your rights are limited to authorized use inside PokeDemo contexts. You may not create or share a public link to any pre-export demo preview using the Service or any workaround.

Before paid export, you may not externally reuse, redistribute, rehost, or commercialize unexported packages outside authorized PokeDemo contexts.

13.2 Post-export rights — Exported Bundle license

After paid export, you receive rights in the generated Exported Bundle for that exported recording, subject to third-party rights and applicable law.

To the extent an Exported Bundle includes or depends on PokeDemo components (including runtime/player assets), PokeDemo grants you a non-exclusive, worldwide license to:

• host and use the Exported Bundle on your websites and applications;
• display the Exported Bundle to viewers/end users as part of your product marketing, onboarding, support, training, or documentation flows; and
• make reasonable copies necessary for deployment, backup, and internal testing.

This license is perpetual for Exported Bundles already delivered, unless terminated for your material breach of these Terms (including misuse, redistribution of PokeDemo components on a standalone basis, or use to build a competing service).

License condition and termination: The license rights granted for an Exported Bundle are conditioned on a valid, non-refunded, non-charged-back Order for that Exported Bundle. If an Order is refunded, withdrawn, or charged back, then (to the extent permitted by applicable law) your license to use any Exported Bundle delivered under that Order terminates, and you must stop using and delete all copies of that Exported Bundle.

Restrictions:

You may not:

• sell, sublicense, or distribute PokeDemo components on a standalone basis (separate from the Exported Bundle as delivered);
• use the Exported Bundle or PokeDemo components to build or offer a competing demo/recording/export platform; or
• remove attribution, legal notices, or technical protection markers included in the Exported Bundle.

13.3 Third-party rights

These Terms do not transfer rights you do not own and do not override third-party licenses or legal restrictions.

14. PokeDemo Intellectual Property and SDK Terms Relationship

PokeDemo and its licensors retain all rights in the platform, backend, APIs, browser extension, SDKs, code, infrastructure, branding, and related intellectual property.

The browser extension is PokeDemo intellectual property.

Use of @pokedemo/player may also be subject to separate SDK/package license terms. If there is a conflict, SDK/package license terms govern package-level license rights, and these Terms govern Service access, billing/commercial obligations, and platform use.

15. Acceptable Use and Anti-Circumvention

You must not:

• use the Service for unlawful, deceptive, infringing, or abusive activity;
• record or process content without required authorization;
• bypass, disable, interfere with, or test limits of security, tenancy, watermark, token, access, or rate-limit controls without written authorization;
• scrape, bulk-download, exfiltrate, clone, or steal any demo previews, recordings, or export outputs accessible through the Service;
• remove attribution, legal notices, or technical protection markers;
• bypass intended export or access controls to distribute demos without purchasing required Credits; or
• reverse engineer or attempt unauthorized access to non-public systems, except to the extent permitted by applicable law.

If you believe you have found a security issue, contact [email protected] or [email protected] so we can triage it.

16. Export Delivery and Self-Hosting Responsibility

Exported Bundles are delivered to you for download through your account and are intended to be self-hosted by you.

After export, Exported Bundles are under your sole control and responsibility. We do not control and do not assume any responsibility or liability for any deployment, hosting, storage, sharing, embedding, publication, security, or other use of Exported Bundles after export. You must implement appropriate access controls and you must review Exported Bundles before any sharing or disclosure to ensure they do not contain any Restricted Data and do not include any personal data or confidential information captured or processed in violation of Section 11. If an Exported Bundle contains Restricted Data or other prohibited content, you must not share it and must delete, redact, or regenerate the Exported Bundle to remove such content before any further use or disclosure.

We do not control your hosting environment and are not responsible for disclosures or access issues arising from your hosting or sharing decisions, except to the extent required by applicable law.

In-app preview (if any): Any preview of demos within the dashboard is provided for your internal review and is not a hosted public playback service. Do not treat in-app preview as a secure distribution method for personal data or confidential information.

17. Suspension and Termination

We may suspend or terminate access for security, legal compliance, non-payment, abuse prevention, fraud risk, or material breach.

Where reasonable, we will provide notice and an opportunity to cure. We may act immediately where urgent legal, security, or fraud risk exists.

On termination, your right to use the Service ends. Terms that should survive by nature (including payment obligations, IP, disclaimers, liability limits, dispute terms, and related enforcement clauses) continue.

Termination does not affect your rights to Exported Bundles already delivered under Section 13.2, unless those rights are terminated due to your breach as described in Section 13.2.

18. Deletion, Retention, and Account Closure

18.1 Product-level deletion

You may be able to delete certain projects or recordings through product controls where available.

Effect of product-level deletion: When you delete a recording/project through product controls, we will remove it from your active workspace view and schedule deletion of the associated Customer Content from our active systems, subject to Section 18.3 (Retention exceptions) and Section 18.4 (Backups and deletion from backups).

18.2 Account deletion requests

For account deletion, contact [email protected] from your account email and provide information needed for identity/authority verification.

What we delete: “Account deletion” generally means we will delete or de-identify (where deletion is not feasible) the following from our active systems, subject to Section 18.3 and Section 18.4:

• Customer Content stored in the Service (such as recordings, processing artifacts, and related metadata stored for operating the Service);
• account profile data (such as name, email, workspace identifiers); and
• configuration data (such as workspace settings), to the extent linked to your account.

What we do not delete for you: Account deletion does not delete any Exported Bundles you have already downloaded or that you self-host. If you deployed an Exported Bundle to your own infrastructure, you must delete it from your environment.

Timing: We will process verified deletion requests without undue delay and in any event within one month. If the request is complex or we receive a high volume of requests, we may extend by up to two additional months as permitted by applicable law, and we will inform you within one month of receiving your request. We may delete from our active systems sooner in many cases.

Access during deletion: We may restrict access during the deletion process for security, verification, fraud-prevention, or dispute-handling reasons.

18.3 Retention exceptions

We may retain limited data where required for:

• compliance with legal obligations (including accounting/tax and statutory recordkeeping);
• security, fraud prevention, and abuse prevention;
• payment dispute handling, chargeback defense, and enforcement of our agreements; and
• legitimate legal defense.

Examples of data that may be retained include invoices/transaction records, limited account identifiers, and security/audit logs.

18.4 Backups and deletion from backups

Backups: Customer Content and account data may persist in encrypted backups for a limited period until backups are rotated or overwritten. We restrict access to backups and use them only for disaster recovery, unless legally required.

Backup deletion timing: Because backups are designed for integrity and disaster recovery, we generally do not delete individual items from backups immediately. Deleted data will be removed from backups as part of normal backup rotation. If you need more detail about typical backup retention periods, see our Privacy Policy (or contact us).

19. Privacy and Data Protection

Our handling of personal data is described in the Privacy Policy

If Customer Content includes personal data and PokeDemo acts as a processor on behalf of an Organization/Business User, the Data Processing Addendum (“DPA”) applies and is incorporated by reference: PokeDemo DPA.

These Terms, the Privacy Policy, and (where applicable) the DPA should be read together. If they conflict on data protection topics, the Privacy Policy and DPA govern those topics.

20. Third-Party Services

Certain Service components may rely on third-party providers (for example payment processors, hosting, storage, and communications providers, PostHog). Their services are governed by their own terms and policies.

We remain responsible for the Service we provide under these Terms, subject to the disclaimers and limitations in these Terms.

21. Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available".

We do not warrant uninterrupted, secure, or error-free operation.

Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.

This does not affect mandatory consumer rights, including statutory conformity remedies for digital content/digital services.

21.1 Conformity (Consumers)

If you are a Consumer, you have statutory rights for digital content/digital services to be in conformity with the contract, and statutory remedies if the Service is not in conformity, as provided by applicable law.

Scope of conformity for exports: Our supply in relation to an export is the export generation service and the Exported Bundle as generated and made available ("delivered") to you at the time of delivery under Section 8.2. We are not responsible for lack of conformity caused by (a) your hosting environment, configurations, or third-party software, (b) incompatibility introduced after delivery, or (c) changes you make to the Exported Bundle after delivery, except where mandatory law provides otherwise.

Nothing in this Section limits mandatory Consumer rights.

22. Limitation of Liability

Nothing in these Terms limits or excludes liability where limitation is not permitted by law (including fraud, willful misconduct, or gross negligence, or liability for death/personal injury caused by negligence, where applicable).

For business users, to the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or business opportunity; and
• our total aggregate liability arising out of or related to the Service is capped at the greater of EUR 1,000 and amounts paid by your Organization for the Service in the 12 months before the event giving rise to the claim.

Mandatory consumer protections remain unaffected.

23. Indemnity (Business Users)

If you use the Service for business purposes, you agree to defend and indemnify PokeDemo and its affiliates, officers, and employees from third-party claims arising from:

• your breach of these Terms;
• your Customer Content or recordings;
• your unauthorized recording, unlawful processing, or infringement of third-party rights;
• your breach of data protection, privacy, employment, communications secrecy, or confidentiality laws in connection with Customer Content or recordings.

This section applies only to the extent permitted by law.

24. Governing Law and Jurisdiction

These Terms are governed by Romanian law.

Disputes are submitted to the competent courts of Bucharest, Romania, except where mandatory law gives consumers a different non-waivable forum right.

25. Changes to These Terms

We may update these Terms from time to time.

Notice to Consumers: For material changes that significantly affect your rights (such as pricing or refund rules), we will provide Consumers in the EU/UK with at least 30 days' prior notice via email or in-product notification. We may provide shorter notice (or immediate effect) where necessary for urgent security, legal, or fraud-prevention reasons.

Right to Terminate: If you do not agree to the updated Terms, you may close your account before the changes take effect. If you choose to close your account during this notice period, you are entitled to a pro-rata refund for any unused Credits purchased prior to the notice, calculated according to the logic in Section 9.4 and your local consumer rights.

Continued Use: Continued use of the Service after the 30-day notice period constitutes your acceptance of the updated Terms.

This Section does not limit Consumers’ statutory rights relating to modifications of digital services/digital content, including termination and proportionate refund rights where a modification materially and negatively impacts access or use.

26. Contact

For legal notices or questions about these Terms:

• [email protected]
• [email protected]